Return policy

Refund Policy

Last Updated: [19-03-2025]

At It World Lappy Care, we value our customers and aim to provide a seamless refund process. This Refund Policy explains the terms and conditions under which refunds are issued for purchases made on our website, https://itworldlappycare.com/.

1. Eligibility for Refunds

A refund may be issued under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.
  • The return request is made within [X] days from the date of delivery.
  • The product is in its original condition, with all packaging, accessories, and tags intact.
  • The product has not been used, installed, or altered in any way.
  • Refund requests for non-returnable items will not be accepted (see section 2 below).

2. Non-Refundable Items

The following items do not qualify for a refund:

  • Digital or downloadable products.
  • Software licenses and subscriptions.
  • Personalized/customized items.
  • Perishable goods.
  • Items marked as "Final Sale" or "Non-Returnable."
  • Products damaged due to mishandling by the customer.

3. Refund Process

To request a refund, follow these steps:

  1. Contact our support team via email at [email protected] or call +91 9088353504 within the eligible return period.
  2. Provide your order details, including the invoice number, product name, and reason for the refund request.
  3. If approved, you will receive instructions for returning the product (if required).
  4. After the returned product is received and inspected, the refund will be processed.

4. Refund Timeline & Method

  • Prepaid Orders: Refunds for payments made via credit/debit card, UPI, or online wallets will be credited back to the original payment method within [X] business days.
  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer or store credit within [X] business days.
  • Shipping and handling charges are non-refundable, except in cases of product defects or incorrect deliveries.

5. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment provider.
  • Contact your bank or payment service provider, as processing times may vary.
  • If you still need assistance, reach out to us at [email protected].

6. Contact Us

If you have any questions regarding our refund policy, please contact us:

By making a purchase from It World Lappy Care, you acknowledge and agree to this Refund Policy.

[19-03-2027]